Privacy Policy
Introduction
Complete Trucks Shepparton respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant State and Territory laws that govern our operations.
This Privacy Policy explains how and why personal information is collected, stored, used, disclosed, and protected by Complete Trucks Shepparton.
Application
This Privacy Policy:
a. applies to all instances where personal information is collected from you or from third parties; and
b. must be adhered to by all Complete Trucks Shepparton employees, contractors, directors, agents, and representatives who have access to personal information.
Other terms and conditions may also apply to you in addition to this Privacy Policy.
In this Privacy Policy:
- “personal information” has the meaning given under the Privacy Act.
- “sensitive information” has the meaning given under the Privacy Act.
- “you”, “your”, “yourself” refers to the individual about whom we collect personal information.
- “we”, “our”, “us” refers to Complete Trucks Shepparton.
- “website” means https://www.completetrucks.com.au.
Acceptance and Amendment of Policy
This Privacy Policy replaces all previous privacy policies of Complete Trucks Shepparton and may be amended from time to time.
Where there is a material change to this Privacy Policy, we will notify you by publishing an update on our website or by other reasonable means.
Your continued use of our website, services, or provision of personal information to us constitutes your acceptance of this Privacy Policy as amended.
What Personal Information Do We Collect?
Personal Information
Where possible, we will collect personal information directly from you.
We only collect personal information that is reasonably necessary for our business operations, including the sale, servicing, repair, administration, and support of trucks, equipment, and related services.
Depending on your interaction with us, this may include:
- identifying information such as your name, date of birth, signature, employer, business name, ABN, residential or business address;
- contact details such as telephone number, mobile number, email address, work address, and postal address;
- vehicle, fleet, or service-related information relevant to the services we provide;
- images captured via on-site security cameras;
- details of your interactions, enquiries, purchases, service history, or preferences;
- payment and billing information, including bank details where required;
- employment-related information if you apply for a role with us.
This list is not exhaustive.
Sensitive Information
Sensitive information includes information such as health data, biometric data, criminal history, ethnicity, religious beliefs, or political opinions.
We generally do not collect sensitive information. Where it is required (for example, in employment or compliance contexts), we will only collect it with your consent or where authorised by law.
Sensitive information may include:
- government identifiers (such as driver’s licence details);
- tax file numbers (where required);
- limited health information relevant to employment or workplace safety obligations.
Anonymity and Pseudonymity
You may interact with us anonymously or using a pseudonym where practicable, such as when making a general enquiry or browsing our website.
However, anonymity may not be possible where we are required to identify you to provide services, process transactions, comply with legal obligations, or ensure site security.
You may browse our website without identifying yourself, although your IP address may be recorded.
How We Collect Personal Information
We may collect personal information:
- directly from you via forms, phone calls, emails, contracts, service requests, or in person;
- when you visit our premises, attend meetings, or interact with staff;
- through your use of our website and cookies;
- from third parties authorised by you;
- from publicly available sources;
- from related entities or service providers;
- via security cameras installed at our premises.
Cookies
Our website may use cookies to improve functionality, analyse usage patterns, and enhance user experience. You can control cookie settings through your browser.
Confidentiality of Personal Information
All personal information that is not publicly available is treated as confidential. Access is restricted to authorised personnel who require the information to perform their duties.
How We Store Personal Information
We take reasonable physical, technical, and administrative steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
- secure electronic systems and software;
- controlled access to physical records;
- confidentiality obligations for staff and contractors.
Third-Party Storage Providers
We may store personal information using secure third-party systems, including cloud-based platforms. We take reasonable steps to ensure these providers comply with privacy and security obligations.
How Long We Retain Personal Information
We retain personal information only for as long as necessary to fulfil business, legal, and regulatory requirements. Retention periods consider:
- legal obligations and limitation periods;
- operational needs;
- risk management and dispute resolution.
Information collected inadvertently or no longer required is handled in accordance with applicable laws.
Why We Collect Personal Information
We collect personal information to:
- provide, manage, and improve our services;
- process sales, servicing, repairs, and enquiries;
- manage billing, accounts, and payments;
- communicate with you;
- comply with legal and regulatory obligations;
- manage employment relationships;
- maintain site security and safety;
- prevent fraud or unlawful activity.
What Happens If You Do Not Provide Personal Information?
If you choose not to provide requested personal information, we may be unable to:
- supply products or services;
- process transactions or payments;
- respond fully to enquiries or complaints;
- meet legal or safety obligations.
Use and Disclosure of Personal Information
We use personal information for the primary purpose for which it was collected and for related purposes you would reasonably expect.
Disclosure for a secondary purpose will only occur where permitted under the Privacy Act, including where:
- you have consented;
- required or authorised by law;
- reasonably expected in the circumstances.
Disclosure
We may disclose personal information to:
- employees, contractors, and directors of Complete Trucks Shepparton;
- service providers and professional advisors;
- insurers and financial institutions;
- government authorities where required by law;
- parties authorised by you.
We do not sell personal information or disclose it for third-party marketing without consent.
Accessing and Correcting Personal Information
You may request access to or correction of your personal information by contacting us in writing. We will take reasonable steps to respond promptly and ensure accuracy.
Website Information
IP Addresses
We may collect IP addresses to assist with website administration, diagnostics, analytics, and security.
Encryption
While we take reasonable steps to secure our website, transmission of information over the internet carries inherent risks. Users should exercise caution when submitting personal information online.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Complaints and Dispute Resolution
Complaints to Complete Trucks Shepparton
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you may contact us using the details below. Your complaint will be reviewed by our Privacy Officer, and we will respond in writing.
Complaints to the OAIC
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Post: GPO Box 5288, Sydney NSW 2001
Phone: 1300 363 992
Website: https://www.oaic.gov.au/
How to Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy, please contact:
Privacy Officer: Kristy Spadaro
Business: Complete Trucks Shepparton
Address: 55 Grahamvale Rd, Shepparton VIC 3630
Phone: 03 5821 3214
Email: [email protected]
Website: https://www.completetrucks.com.au